Trusted Partnerships

Empowering India's Leading Financial Institutions

Aadhar Housing Finance
LOLC Finance
Piramal Capital & Housing Finance
Utkarsh Small Finance Bank
Motilal Oswal
StarAgri
Aadhar Housing Finance
LOLC Finance
Piramal Capital & Housing Finance
Utkarsh Small Finance Bank
Motilal Oswal
StarAgri
Enterprise BPO Solutions

Performance Powered by Insights from Both Sides

Customer Communication & Resolution Management (CCRM). Redefining business process outsourcing with innovative, cost-effective, and compliance-driven recovery solutions.

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Mithilesh Bajaj - Managing Director & CEO
Executive Leadership

Meet Our Managing Director & CEO

Mithilesh Bajaj

B.Com (Hons.) | LL.B | M.B.A (Finance) | PGDBM (Marketing)

Strategic BFSI Collections & Recovery Leader and Phygital Collections Architect with over three decades of executive-level domain expertise.

  • Unifies ground-level execution, macro strategy, cutting-edge technology, and robust legal frameworks across India's BFSI ecosystem.
  • Proven functional expert and strategic counselor for premier fintech platforms and legacy financial institutions both domestically and internationally.
View Executive Profile

We don't just manage collections—we transform complex portfolios into consistent, high-efficiency revenue recovery engines.

Why Choose CCRM?

Delivering operational excellence through structure, predictability, and intelligence.

Structured Solutions
Structured Solutions

Highly structured operational workflows custom-engineered to align directly with your governance and business requirements.

Predictable Results
Predictable Results

Driven by a veteran leadership team and a rigorous, control-oriented framework that turns erratic portfolios into stable, predictable yield.

Dynamic Risk Segmentation
Dynamic Risk Segmentation

Targeted recovery strategies dynamically scaled by geography, ticket size, borrower persona, and underlying asset risk profile.

End-to-End Execution

Our Core Capabilities

Comprehensive business sourcing, communication, physical logistics, and legal enforcement solutions built for enterprise BFSI recovery.

Business Sourcing
Growth Engine

Business Sourcing

  • Our Presence in Five States
  • We Build Healthy Portfolio
  • We Believe in Customer Satisfaction
Physical Print & Logistics
Dispatch Network

Physical Print & Logistics

  • Integrated Print Hubs
  • Variable Data Printing (VDP)
  • Tracked Last-Mile Delivery
Legal & Compliance Notice
Statutory Rules

Legal & Compliance Notice

  • Automated Statutory Notices
  • Regulatory Compliance
  • PAN-India Publications
Legal Action & Enforcement
Litigation

Legal Action & Enforcement

  • District Court Filing
  • Arbitration Management
  • Tele-legal Outreach

Operational Tracking Platform

Comprehensive, multi-tiered visibility providing real-time operational control and governance.

Client Governance & Analytics
  • Multi-user access control & enterprise security
  • Source-wise real-time MIS & recovery tracking
  • Automated approval workflows & lifecycle tracking
Service Provider Control Center
  • Multi-language dynamic translation engine
  • Live courier dispatch tracking & postal return MIS
  • Automated notice expiration alerts & SLA monitoring

Note: Technology solutions and platform capabilities are continuously enhanced to align with changing statutory mandates and client requirements.